To send communications to hundreds or even thousands of recipients quickly and efficiently, rely on the simplicity and speed of Message Express. With its intuitive and flexible interface, this tool allows you to write text in your favourite browser (we recommend Edge, Chrome and Firefox). You can then send the text to the recipients of your choice via email, SMS and automated voice calls (using a synthetic voice).

If you have to send your very first message but only have a few minutes, this section is designed to help you get it done quickly and correctly.

If you have to send your very first message but only have a few minutes, this section is designed to help you get it done quickly and correctly.

By default, when first opening Message Express, a message category simply named General is selected. It may be used to send your first message.

The Message Express interface is designed to let you quickly draft a text to be sent by email, SMS and phone using a synthetic voice. Simply type a subject and a message in the appropriate fields.

Before sending your first message, choose the mean(s) of communication that will be used to deliver it. Visit the Sending settings section to configure the delivery. To view the sending settings, click on the Sending settings link in the blue banner of the interface.

To send your message, you must, of course, determine who will receive it. Various options are available, but for now, let's keep in mind that it can be sent to: - A group - A geogroup - A single recipient- - A number of recipients The list of available groups is located in the Predefined groups tab. A second tab called Geogroups can be used as well to select contacts from a map. 

You probably gathered that all you have to do is click on Send message when everything is ready.

The Sending settings link appears in the Message Express interface and opens a panel where transmission options can be modified; all changes are automatically saved.

Here are the vocal suboptions that can be used in the Sending settings when sending a message vocally. Of course, these options are available only when the vocal mode is activated.

The Predefined groups section is on the left at the top of the main Message Express interface; a group named All appears when the interface is open.

When you select a group in the Predefined groups tab, the contacts in that group are highlighted on the right in the Recipients grid. Generally, this list of contacts is scattered among hundreds or even thousands of recipients.

The Add button in the Recipients grid provides instant access to a form to register new contacts. This interface is almost identical in form to the widget intended for contacts who want to sign up online. (Here, however, there are no conditions to accept and no captcha).

The map is located in the same section as the Recipients.

If you are worried about sending a message with no text or subject by mistake, don't worry! Clicking on Send message will detect these oversights.If any fields have been left blank by mistake in the interface, the following message will appear: "At least one field has not been set. The message cannot be processed." Empty fields will be highlighted in orange so that they can be easily identified.

When using Message Express, there are two important things to keep in mind: - It is quite possible that in a client circuit, several people (users) will use the interface to write and send messages; therefore, it is recommended to have several separate templates. - Many different types of messages will surely be sent in many different contexts. That's why Message Express offers you access to a variety of Message categories.

Message Express allows you to set up a number of items so that you won’t have to worry about them every time you write and send a message.

Message Express allows you to consult the history of all the transmission results dashboards for all messages sent (remember that when you press the Send Message button, a new tab appears in your browser to show you the transmission results in real time).

For messages intended for a call read out by a synthetic voice, it is best to write the message in a spoken style. Here are some simple suggestions to ensure that messages are read out clearly.

The following pages may be less interesting if you have been using Message Express for some time.We end with these pages because most of the topics covered here are handled by Telmatik's technical support team when implementing Message Express for new customers.

Sometimes it is better to import a complete list of contacts instead of listing them one at a time. Here's how to create a list so that the imported contacts are in the right groups.

Questions and answers to help you troubleshoot.